vhlcentral Technical Requirements

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For vhlcentral product sites including Supersite 3.0, Portales, Portails, and Senderos PRIME.

INTERNET ACCESS

  • High-speed Connection (350 Kbps) recommended 


OPERATING SYSTEMS and BROWSERS

Windows

OS: Windows 7+

Browsers: Edge 80+, Chrome 80+, Firefox 74+

Screen Reader: JAWS with Chrome

 

MacOS

OS: MacOS 10.13 High Sierra or newer

Browser: Safari 13+. Chrome 80+, Firefox 74+

Screen Reader: VoiceOver with Safari

 

Android

OS: Versions currently supported by Google

Browser: Chrome 80+

Devices: Devices that support listed OS versions

 

ChromeOS

OS: ChromeOS

Browser: Chrome 80+

For information about Chromebook®use, please review our Chromebook article.

 

iOS

OS: iOS 13+

Browser: Safari 13+

Devices: iPhone 7 and newer

Screen Reader: VoiceOver with Safari

 

iPadOS

OS: iPadOS 13+

Browser: Safari 13+

Devices: Devices that support listed OS versions

Screen Reader: VoiceOver with Safari

For information about iPad use, please visit https://vistahigherlearning.com/ipad-friendly/

 

BROWSER SETTINGS

  • Adjust Pop-up Blocker (For instructions, click here.)
  • Cookies must be enabled (For instructions, click here.)

 

PLUG-INS 

 

MEDIA AND COMMUNICATION FEATURES

  • Headset with mic or speakers and mic are required for audio/video viewing, recording audio, as well as completing audio-enabled Chat, audio-enabled Forums, and any speech recognition* features.
  • A media player is required to listen to any downloaded audio files from the Content>Resources area. For Windows users, the default Windows Media Player or QuickTime with iTunes are recommended. For MAC users, QuickTime with iTunes is recommended. Access and install latest available version.
  • A web-cam is needed to record video when using partner chat or live chat (For requirements and other troubleshooting steps, click here.)

 

NETWORK FIREWALL SETTINGS

To prevent connection issues when accessing various features within VHLCentral, visit the following article entitled "Network Connectivity Requirements: Ports and Domains to Whitelist"

 

*For more information about Speech Recognition functionality, refer to this Troubleshooting Help article: Speech Recognition Troubleshooting: Safari Browser Setting