Virtual Chat assignments require the use of Adobe Flash. If your browser is not recognizing that Flash is installed or that Flash is enabled, or if you don't have the latest version of Flash installed, you may experience problems trying to complete a Virtual Chat assignment (the audio may not play, the record feature may not work).
To resolve this issue, make sure your Adobe Flash Player is up-to-date and allowed/enabled in your browser. Please be aware that these adjustments are not permanent, so you may need to periodically check and adjust.
Refer to this Adobe Support page (https://helpx.adobe.com/flash-player.html) for instructions on how to:
- download the installation file
- check if Flash is installed in your system
- confirm that all the required permissions are set