This article applies only to schools using Schoology as their platform.
The log-in configuration to both programs Español Santillana and Descubre el Español depends of the school selection. If you are not sure about how your school is integrated with our platform, please ask your IT for more information.
School using LDAP integration:
LDAP integration allows users to log in our platform using the same credentials (user/password) as in the school. If you certainly have this type of integration and you couldn't log in the platform, your IT administrator may add you to the LDAP group they've created for Santillana. Please ask for this change. Note: School needs to have enough licenses to allow the new user creation.
School using SFTP integration:
If your school is integrated by SFTP, and you're using the right user and password, maybe you record is missing in the roster. The roster is hosted by the school, so the best solution is asking to your IT administrator to make this modification. Note: School needs to have enough licenses to allow the new user creation.
School using a csv file:
If your school sent a csv file, the log in information was selected by your school and is the same included in that list. Please fill the username, password and select your school from the list of school (only if you are accesing from www.schoology.com).
If some members in the same class are in the platform, but one username and password is failing, maybe that record is missed from the csv file. Please double check this situation and if we need to add the new user the faster way is submitting a ticket to our technical support team. Note: School needs to have enough licenses to allow the new user creation.