Firewall settings that filter network traffic may be preventing access to certain VHLCentral / Supersite features. In order to ensure the best experience for your students and instructors, your firewall may need to be updated to allow access to the following domains and ports:
- Allow access to *.vhlcentral.com (all subdomains including https://assets.vhlcentral.com)
- Open ports 80, 443, and 1935 to all TCP traffic (1935 is used for the recording service via RTMP, which is TCP-based)
Additional network requirements:
TokBox will be handling our new video/audio communication and recording tools, such as Partner Chat and Live Chat.
Ports to open (Required):
- Open TCP port 443
- Open UDP Port 3478
Whitelist the following domains (Required):
Ports to open (Highly Recommended):
- Open UDP ports 1025 – 65535.
To learn more about TokBox firewall and proxy requirements, visit the following article entitled "What are the TokBox network connectivity requirements?"
Pubnub will be handling text chatting capabilities and the "sending/receiving" of invitations from Partner Chat and Live Chat.
Whitelist the following domains:
- ps1 through ps20.pndsn.com
PLEASE TAKE NOTICE: This information needs to be provided to the appropriate network technician or schools' IT department/staff for them to make these necessary adjustments.