If your school partners with your campus Follett bookstore to implement digital course materials delivery (aka the Follett Access Program) via your instructor's course you should review these help resources from Follett:
Quick Guides
The following links direct to Follett-Willo's support hub for students:
- Student Access Guide This step-by-step guide outlines how students access course materials via Willo.
- Student Help & Troubleshooting This article includes a handy checklist to fix access, as well as other helpful information if students experience access issues or errors.
Student Quick Guides
- Accessing Your Course Materials with Follett Access Program with Willo (Blackboard)
- Accessing Your Course Materials with Follett Access Program with Willo (Canvas)
- Accessing Your Course Materials with Follett Access Program with Willo (Brightspace/D2L)
- Accessing Your Course Materials with Follett Access Program with Willo (Moodle)
- Opt-Out Guides
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Student Opt-Out Process Explained: This is a general how-to article about Opt-Out.
- Guide for Student Access Opt-Out During Census: Review these instructions if you opted out before the census deadline, your access is removed, and you are unable to open your digital materials.
- Guide for Student Access Post-Census: Review these instructions if you opted out and the census deadline passed, your trial access is removed, and you are unable to open your digital materials.
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Student Opt-Out Process Explained: This is a general how-to article about Opt-Out.
Videos
- Accessing Blackboard Course Materials with Follett Access Program
- Accessing Canvas Course Materials with Follett Access Program
- Accessing D2L/Brightspace Course Materials with Follett Access Program
- Accessing Moodle Course Materials with Follett Access Program
Contact Information
Student Support
Any student experiencing course materials access issues after launching from their instructor's LMS course to vhlcentral via the Follett Digital Access program onboarding path may create a ticket with the Follett Support team at Follett Support. Students will be asked to provide as much detail as possible when submitting a ticket.
Hours of Operation
- Monday - Friday: 7:00 AM - 7:00 PM ET
- Saturday: 7:00 AM - 4:00 PM ET