vhlcentral Technical Requirements

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For vhlcentral product sites including Supersite 3.0, Portales, Portails, and Senderos PRIME.

INTERNET ACCESS

  • High-speed Connection (350 Kbps) recommended 


OPERATING SYSTEMS and BROWSERS

Windows

OS: Windows 7+

Browsers: Edge 80+, Chrome 80+, Firefox 74+

Screen Reader: JAWS with Chrome

 

MacOS

OS: MacOS 10.13 High Sierra or newer

Browser: Safari 13+. Chrome 80+, Firefox 74+

Screen Reader: VoiceOver with Safari

 

Android

OS: Versions currently supported by Google

Browser: Chrome 80+

Devices: Devices that support listed OS versions

 

ChromeOS

OS: ChromeOS

Browser: Chrome 80+

For information about Chromebook®use, please review our Chromebook article.

 

iOS

OS: iOS 13+

Browser: Safari 13+

Devices: iPhone 7 and newer

Screen Reader: VoiceOver with Safari

 

iPadOS

OS: iPadOS 13+

Browser: Safari 13+

Devices: Devices that support listed OS versions

Screen Reader: VoiceOver with Safari

 

BROWSER SETTINGS

  • Adjust Pop-up Blocker (For instructions, click here.)
  • Cookies must be enabled (For instructions, click here.)

 

PLUG-INS 

 

MEDIA AND COMMUNICATION FEATURES

  • Headset with mic or speakers and mic are required for audio/video viewing, recording audio, as well as completing audio-enabled Chat, audio-enabled Forums, and any speech recognition* features.
  • A media player is required to listen to any downloaded audio files from the Content>Resources area. For Windows users, the default Windows Media Player or QuickTime with iTunes are recommended. For MAC users, QuickTime with iTunes is recommended. Access and install latest available version.
  • A web-cam is needed to record video when using partner chat or live chat. (Visit our requirements and troubleshooting article for more information.)

*For more information about Speech Recognition functionality, refer to this Troubleshooting Help article: Speech Recognition Troubleshooting: Safari Browser Setting