Troubleshooting Help
Review our how-to articles for guidance troubleshooting common issues on Vista Higher Learning's digital platform.
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Speech Recognition Troubleshooting: Safari Browser Setting
Speech Recognition features in Portales, Portails, Senderos do not currently operate on any version of Internet Explorer. Please use MS Ed...
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VHL Central HELP TOPIC: Forgot Your Password?
The first step in recovering your password is to tell us who you are. You can use either your username or the email address you used when ...
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Audio-Record-Compare: Allow Microphone Access
When you first click a numbered item within an audio recording activity, be aware that your browser may prompt you with an "allow/deny" re...
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Audio-Record-Compare: Settings to Improve Audio Quality on Windows XP
OverviewRecording audio through a Flash application involves both the Operating System’s and Flash’s microphone settings. In this guide, w...
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Need Help?: I am having trouble redeeming my code.
Solution: I am having trouble redeeming my code. Where is my code?Depending on where and when you purchased your activation code, you ma...
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Why is the Supersite saying I need a code to access my assignments if I already redeemed my code?
The Supersite's activities are organized into different sections. The available sections vary by textbook but may include Practice, Pres...
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eBook: app download doesn't appear to have completed - app exceeds allowable size limit
The eBook app (for iPad) exceeds the allowable size limit for downloading directly to your device via a cell network. Downloads should be ...
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Practice Partner/Aventuras App: app download doesn't appear to have completed - app exceeds allowable size limit
The app exceeds the allowable size limit for downloading direct to your device via a cell network. The app download may complete successfu...
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