Troubleshooting Help
Review our how-to articles for guidance troubleshooting common issues on Vista Higher Learning's digital platform.
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VHL Central HELP TOPIC: Forgot Your Password?
The first step in recovering your password is to tell us who you are. You can use either your username or the email address you used when ...
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Known Issue: "Sorry" message in LMS course via Follett - Willo LTI-Advantage
If you encounter this blue "Sorry, something went wrong" warning (which usually includes an associated sub-message) when in your instruct...
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Audio-Record-Compare: Allow Microphone Access
When you first click a numbered item within an audio recording activity, be aware that your browser may prompt you with an "allow/deny" re...
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Why is vhlcentral saying I need a code to access my assignments if I already redeemed a code?
Activities in vhlcentral programs are organized into different sections. The available sections vary by textbook but may include Practic...
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eBook: app download doesn't appear to have completed - app exceeds allowable size limit
The eBook app (for iPad) exceeds the allowable size limit for downloading directly to your device via a cell network. Downloads should be ...
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Practice Partner/Aventuras App: app download doesn't appear to have completed - app exceeds allowable size limit
The app exceeds the allowable size limit for downloading direct to your device via a cell network. The app download may complete successfu...
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