Troubleshooting Help – Support Center

The first step in recovering your password is to tell us who you are. You can use either your username or the email address you used when ...

Overview What are cookies? Cookies are little pieces of data that can be stored on your web browser, used for visitor tracking purpos...

Activities in vhlcentral programs are organized into different sections. The available sections vary by textbook, but may include Practi...

If you encounter this blue "Sorry, something went wrong" warning (which usually includes an associated sub-message) when in your instruct...

In addition to to submitting the report error button on the error page (this goes direct to the vhlcentral server logs), please use the T...

When you first click a numbered item within an audio recording activity, be aware that your browser may prompt you with an "allow/deny" re...

The eBook app (for iPad) exceeds the allowable size limit for downloading directly to your device via a cell network. Downloads should be ...

Issue: After uploading an avatar image, the image doesn't appear in your account despite confirmation received about success of the file u...

The app exceeds the allowable size limit for downloading direct to your device via a cell network. The app download may complete successfu...