VHL Central Technical Requirements

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 For VHL Central product sites including Supersite 3.0, Portales, Portails, and Senderos PRIME.

 

INTERNET ACCESS

  • High-speed Connection (256 Kbps) recommended 

 

OPERATING SYSTEM AND BROWSERS

WINDOWS XP, Vista, 7, 8, 10 

  • Internet Explorer 11.0 or higher*
  • Firefox 30 or higher
  • Chrome 31.0 or higher
  • Cookies must be enabled

 

MAC OS X 10.6+

  • Firefox 30 or higher
  • Chrome 31.0 or higher
  • Safari 5.1.7 or higher
  • Cookies must be enabled


 

BROWSER SETTINGS

  • Adjust Pop-up Blocker (For instructions, click here.)
  • Cookies must be enabled (For instructions, click here.)

 

iPAD® AND CHROMEBOOK® FRIENDLY

 

PLUG-INS 

 

MEDIA AND COMMUNICATION FEATURES

  • Headset with mic or speakers and mic are required for audio/video viewing, recording audio, as well as completing audio-enabled Chat, audio-enabled Forums, and any speech recognition* features.
  • A media player is required to listen to any downloaded audio files from the Content>Resources area. For Windows users, the default Windows Media Player or QuickTime with iTunes are recommended. For MAC users, QuickTime with iTunes is recommended. Access and install latest available version.
  • A web-cam is needed to record video when using partner chat or live chat (For requirements and other troubleshooting steps, click here.)
  • Adobe Flash Player (install latest available version) 11.7 or higher recommended for Chat features.
  • Forums are NOT supported on Internet Explorer and Safari. Please use Firefox, Chrome, and Edge browsers only.
  • Speech recognition features in Portales, Portails, Senderos do not currently operate on any version of Internet Explorer. Please use Chrome, Firefox or Safari* for this feature.

*For more information about Speech Recognition functionality, refer to this Troubleshooting Help article: Speech Recognition Browser Compatibility 

 

NETWORK FIREWALL SETTINGS

To prevent connection issues when accessing various features within VHLCentral, visit the following article entitled "Network Connectivity Requirements: Ports and Domains to Whitelist"

PLEASE NOTE: This information needs to be provided to the appropriate network technician or schools' IT department/staff for them to make these necessary adjustments.