Skip to main content
Support Center Help Center home page
Sign in
  1. Support Center
  2. Educator
  3. FAQs

FAQs

Check out our FAQ articles for guidance and tips with common questions about Vista Higher Learning's digital platform.

  • Accessibility FAQs

    What’s a VPAT?This is a Voluntary Product Accessibility Template. It "is a tool used to document a product's conformance with the accessib...

    Read more
  • FAQ: Does vhlcentral feature any AI functionalities?

    Vista Higher Learning currently utilizes generative AI on vhlcentral.com. We usean enterprise version of Open AI. We do not pass user data...

    Read more
  • FAQ: Are vhlcentral's Instructor-Generated Content (IGC) Activity Types Accessible?

    Instructor-Generated Content (IGC) activity types are functionally designed to be accessible. However, it is possible that content entered...

    Read more
  • FAQ: Does Vista Higher Learning publish Braille or large print versions for Blind or low-vision learners?

    Vista Higher Learning produces accessible print materials in these alternative file types: DocX (alt text or Word) PDF (tagged or Lo-resol...

    Read more
  • FAQ: Is vhlcentral compatible with screen readers?

    Your vhlcentral/Supersite program is designed to be used with, and has been tested with, a Google Chrome browser version 125 or later unde...

    Read more
  • FAQ: Why did my Portfolio upload fail?

    You may have reached the storage capacity on your Portfolio account. If you have tried to Export submitted work to Portfolio from Assignme...

    Read more
  • FAQ: What activity types can be used for Export to Portfolio?

    Allowed activity types include Composition, Solo Video Record, and Video Virtual Chat, and Partner and Group Chat activities.

    Read more
  • How do I log in to vhlcentral?

    QuestionHow do I log in to the Supersite? AnswerSee Supersite HELP TOPIC: *Login (Instructor) Note: You must have an account for VHLCentra...

    Read more
  • K-12 Concurrent Enrollment FAQs

    What is concurrent enrollment? Concurrent enrollment enables students to access their Vista Higher Learning content while working with mul...

    Read more
  • Encuentros ©2022: Where are the Integrated Performance Assessments (IPA's)?

    Navigate to the Integrated Performance Assessments (IPA's) following these steps: Go to Assign (menu) > Activities (menu option). From th...

    Read more
  • Instructor Resources: Opening/Editing RTF files Using Microsoft Word or Google Docs

    Setting Microsoft Word as Default Program To set Microsoft Word as the default program to open .rft documentations, please follow the step...

    Read more
  • How to Clear Cache (PC/Mac)?

    Each time you re-visit a website, your cache (temporary internet files) is supposed to to analyze if it has changed so that it can serve y...

    Read more
  • How to Clear Cache on the iPad?

    Each time you re-visit a website, your cache (temporary internet files) is supposed to  to analyze if it has changed so that it can serve ...

    Read more
  • Use the Teacher Dashboard

        In the SmartCenter, activity scores are reported in each packet’s Teacher Dashboard and Student Dashboard. You can access the Teacher ...

    Read more
  • How to renew my school licenses ?

    To renew your school licenses, please contact Vista Higher Learning Customer Service or connect to our Store. customerservice@vistahigher...

    Read more
  • How can I add licenses to my previous purchase ?

    To add licenses to your previous purchase, please contact Vista Higher Learning Customer Service. customerservice@vistahigherlearning.com...

    Read more
  • A Master Guide: How to Clear Cache Internet Files on Your Web Browser

    MS EDGE: Clear Cache Files Open Microsoft Edge. Click the ellipsis menu icon on the upper-right corner. Select Settings, then click on Pr...

    Read more
  • "Your current activity has ended" Error Message

    The reason of this message is that the external tool provider have the same number for the consumer key and shared secret. Contact your S...

    Read more
  • "Failed to Enter" Error

    The “Failed to enter” error message (image below) is displayed when cookie settings are disabled on any of the supported web browsers.  It...

    Read more
  • A Master Guide: How to adjust Pop-up Blocker on Your Web Browser

    Overview  What is a Pop-up? Pop-ups are a new web browser window that is opened by a website. Certain types of downloaded content such as ...

    Read more
  • What file types can I attach to a composition activity, announcement, or resource?

    Users can upload the following file types as attachments: http://m3a.vhlcentral.com/allowed_file_types

    Read more
  • How do I add a new school to my account or an additional school if I teach at more than one location?

    Add a New School Affiliation If you are affiliated with more than one school, you can add additional schools to your account. Newly added ...

    Read more

Did you find your answer?

We want you to have a positive experience using Vista Higher Learning programs. If you were unable to find an answer in our self-help resources, please let our Technical Support team know how we can help.

Submit a Request
Log in to VHL Central
Facebook Twitter Instagram LinkedIn YouTube
Shop Student Store
Corporate Vista Higher Learning Corporate
© 2021 Vista Higher Learning. All rights reserved.
Site Map Terms of Use Privacy Policy