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FAQs

Check out our FAQ articles for guidance and tips with common questions about Vista Higher Learning's digital platform.

  • "Failed to Enter" Error

    The “Failed to enter” error message (image below) is displayed when cookie settings are disabled on any of the supported web browsers.  It...

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  • Instructor Resources: Opening/Editing RTF files Using Microsoft Word or Google Docs

    Setting Microsoft Word as Default Program To set Microsoft Word as default program to open .rtf documents, please follow the instructions ...

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  • How to Clear Cache (PC/Mac)?

    Each time you re-visit a website, your cache (temporary internet files) is supposed to to analyze if it has changed so that it can serve y...

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  • How to Clear Cache on the iPad?

    Each time you re-visit a website, your cache (temporary internet files) is supposed to  to analyze if it has changed so that it can serve ...

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  • Use the Teacher Dashboard

        In the SmartCenter, activity scores are reported in each packet’s Teacher Dashboard and Student Dashboard. You can access the Teacher ...

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  • How to renew my school licenses ?

    To renew your school licenses, please contact Vista Higher Learning Customer Service or connect to our Store. customerservice@vistahigher...

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  • How can I add licenses to my previous purchase ?

    To add licenses to your previous purchase, please contact Vista Higher Learning Customer Service. customerservice@vistahigherlearning.com...

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  • A Master Guide: How to Clear Cache Internet Files on Your Web Browser

    MS EDGE: Clear Cache Files To view your browsing history, click More . Select Clear browsing data. Choose the types of data you want...

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  • A Master Guide: How to Enable Cookies on Your Web Browser

    Overview  What are cookies? Cookies are little pieces of data that can be stored on your web browser, used for visitor tracking purpos...

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  • "Your current activity has ended" Error Message

    The reason of this message is that the external tool provider have the same number for the consumer key and shared secret. Contact your S...

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  • A Master Guide: How to adjust Pop-up Blocker on Your Web Browser

    Overview  What is a Pop-up? Pop-ups are a new web browser window that is opened by a website. Certain types of downloaded content such...

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  • What file types can I attach to a composition activity, announcement, or resource?

    Users can upload the following file types as attachments: http://m3a.vhlcentral.com/allowed_file_types

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  • How do I add a new school to my account or an additional school if I teach at more than one location?

    Add a New School AffiliationIf you are affiliated with more than one school, you can add additional schools to your account. Newly added s...

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We want you to have a positive experience using Vista Higher Learning programs. If you were unable to find an answer in our self-help resources, please let our Technical Support team know how we can help.

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